Troubleshooting / Requirements

What are the minimum technical requirements?

To view video you will need the following software installed on your computer:

Networking / Firewall configuration

What should I do if my video stops or stutters?

What if my video player does not get past the "Loading Video" screen or says "Unable to connect to Streaming Server?"

Why am I not able to hear the audio from videos?

If you cannot hear audio from videos, please try the following steps:

If that does not work, restart the computer and try watching the videos.

Alternatively, the following steps have also helped our users when the steps above didn't fix the audio issue.

If this has not solved yo$ur issue, or for more information, please email